Fill out and submit the form below.
The Service team will assign a claim code that needs to be added in the subject of all communication related to the case.

The Emicon Service team will analyze every request with care and will determine if a component needs to be replaced:
If the return of the defective component is requested, a purchase order will be issued with a 180-day payment term.
If the defective component is requested together with the order confirmation, you will receive authorization for the return.

The Emicon Service team will carefully evaluate the defective component under your warranty coverage.
If the component is not covered by warranty, we will inform you and provide the related invoice for payment.
If the component is covered by warranty, you will not receive any invoice beyond what was already indicated in your order confirmation.